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In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Reservations can me made on our online booking site or calling our office. A deposit will be required to hold your appointment slot. The amount of the deposit collected will go toward you service of choice. 

Cancellation Policies and Fees:

Your treatments are reserved especially for you. We value your business and ask that you respect our clinic's scheduling policy. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellation with less than 24 hours of notice are subject to a cancellation fee which is equivalent to the amount of the deposit collected at the time of appointment reservation. Clients who miss their appointments without giving any prior notification will be charged 50% of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.


When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation. You will not be billed more than the amount of the deposit unless there is a cancellation or no show. 

Our online booking system will not allow you to cancel your appointment same day. You must call and leave us a message to cancel if you cancel  less than 24 hours before your appointment time.

Prices and Services:

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Series of treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however exchange them for other products or spa credit of equal value.

Payments and Gratuity:

We accept all major credit cards. 

We accept FSA/HSA cards.

We accept Care Credit an Cherry payment plans

We will accept cash, cash app and zelle.

We do not accept personal checks or traveler’s checks.

Gratuity is not included in the price of service or series, customary tipping runs 15% to 20% but is, of course, at your discretion.

Check In:

We ask that you arrive 5-10 min prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.

When you arrive, our receptionist will great you and direct you to our waiting room or your treatment room if your provider is ready to treat you. 

Return Policy:

It is our mission to provide you with the highest quality of skin care products with your service. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we can not provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Regen RX Therapy.

Return Policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 3134 East Shadowlawn Ave Atlanta GA 30305

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 678-973-0866

Shipping Policy

Damages & Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned such as, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, open products or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at

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